DigiDesign D-Command Specifications download pdf (Page 22)

Command|8 Guide16

Troubleshooting

If your system does not seem to be responding

correctly, check all MIDI connections and set-

tings. If there is still a problem, repeat the instal-

lation and configuration steps.

Once enabled in the Peripherals dialog, Com-

mand|8 will be available every time you launch

Pro Tools until you deselect it in the MIDI Con-

trollers page of the Peripherals dialog.

Lost Communication

To re-establish communication, repeat the in-

structions in “Enabling Command|8 in

Pro Tools” on page 14. If problems persist, check

your MIDI configuration (see “Configuring

MIDI Communication with Command|8” on

page 12).

Lost Communication after

Reconnecting Command|8

On Windows, you must reinstall the Com-

mand|8 software if you move Command|8 to a

different USB port. The software installation

only installs software to the USB port to which

the Command|8 is connected. If you move

Command|8 to a different port and Pro Tools

cannot communicate, reinstall software and try

again (see “Installing Software for Command|8”

on page 9).

Incomplete or Erratic

Communication

If Command|8 seems to be communicating in-

consistently, try the following.

To refresh and reinitialize Command|8 in Pro Tools:

1 Choose Setup > Peripherals and click the MIDI

Controllers tab.

2 In the Device selector, choose None and click

OK.

3 On Command|8, make sure the Stand-Alone

switch is completely off (not flashing or lit).

4 Choose Setup > Peripherals and click the MIDI

Controllers tab, and repeat the steps to enable

Command|8 in Pro Tools (see “Enabling Com-

mand|8 in Pro Tools” on page 14).

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